Privacy Policy

About this policy

This Privacy Policy explains how Glimmer Shield Live Arts (we, us) collects, uses, discloses, and protects your information when you visit our website, purchase tickets, or contact us. We align our practices with applicable Australian privacy law and the core principles of the EU General Data Protection Regulation (GDPR) where relevant.

Data we collect

• Contact data: name, email address, phone number
• Transaction data: ticket selections, order confirmations, billing addresses (processed by payment providers)
• Technical data: device type, browser, IP address, and basic analytics (aggregated)
• Communications: messages you send us, support notes, and response history

How we use data

• To provide services: processing ticket orders and delivering updates about your event
• To support you: answering questions and assisting with accessibility or seating requests
• To improve our site and shows: analyzing aggregated usage to enhance navigation and content
• To comply with law: recordkeeping, tax obligations, and responding to lawful requests

Data sharing

We share personal data only as needed to provide our services:

• Payment processors for secure checkout (we do not store full card details)
• Ticketing platforms to issue and manage e-tickets
• Operational partners (e.g., venues) strictly for event execution and safety requirements
• Legal authorities when required by applicable law

Data security

We implement administrative, technical, and physical safeguards including principle of least privilege, encrypted transport (HTTPS), and secure credential policies. While no system is perfectly secure, we work to protect your information against unauthorized access, alteration, or loss.

Retention

We keep personal data only as long as necessary for the purposes described above or as required by law. Transaction records may be retained for statutory periods; support correspondence is retained to maintain service quality.

International transfers

If we transfer data outside your region, we use appropriate safeguards such as contractual clauses or trusted service providers with robust security standards.

Your choices

• You can request access, correction, or deletion of your data where applicable
• You can opt out of non-essential communications
• You can manage cookies through your browser settings (see Cookies Policy)

Children

Our services are intended for general audiences. We do not knowingly collect personal data from children under 16 without appropriate consent.

Contact us

For privacy questions or requests, contact our team:

Address: Level 3, 85 Commonwealth Street, Surry Hills NSW 2010, Australia
Phone: +61 2 8015 3926
Email: [email protected]

We aim to respond within one business day and will fulfill eligible requests within applicable legal timelines.

Changes

We may update this policy to reflect changes to our practices or legal requirements. The effective date will be revised accordingly.